Privacy Policy

Information We Collect

We collect information that you voluntarily provide to us through various forms on our website. We may share this information with our trusted partners who help us process information or provide services on our behalf. These partners are contractually required to handle your information securely and in compliance with applicable laws. For a complete list of our trusted partners, please scroll to the bottom of any page on our website.

Information we collect may include:

• Assistance Request Forms: Personal information (name, contact details), address, and details about your assistance needs
• Volunteer Applications: Contact information, availability, and relevant experience
• Bug Reports: Email address (optional), page URL, and issue description
• Donation Information: Contact details for donation receipts and acknowledgments

To opt out of sharing your information with trusted partners, please contact us at [email protected], specifying your request.

Data Retention

We retain data for up to 360 days to ensure adequate time for program coordination, volunteer activities, or responding to assistance requests. Data is securely deleted afterward unless otherwise required by law. You may request the deletion of your information at any time by emailing [email protected].

Cookies & Other Tracking Technologies

We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our Website or Services. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

We currently do not respond to Do-Not-Track (DNT) browser settings. However, you can disable cookies or tracking technologies through your browser settings.

Session Cookies

Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you while you are logged into the Website. This allows us to process your online transactions and requests, and to verify your identity, after you have logged in, as you move through our Website.

Persistent Cookies

Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We may use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.

Third Party Analytics

We may use automated devices and applications, such as Google Analytics, to evaluate usage of our Website. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties. You can opt out of Google Analytics by visiting the Google Analytics Opt-out Browser Add-on page.

How We Use Your Information

We use the information we collect to:

• Process and respond to your assistance requests
• Coordinate volunteer activities
• Improve our website and services
• Send you important updates or information about our services
• Process and acknowledge donations
• Comply with legal obligations

Security of Your Information

We employ encryption, secure servers, and access controls to protect your information. While no method of data transmission is 100% secure, we strive to use commercially acceptable means to safeguard your data. Please be aware that despite our best efforts, there is always some risk in transmitting information electronically.

Children's Privacy

Our Website is not intended for persons under the age of 13, and we do not knowingly collect information from persons under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us at [email protected] so we can promptly delete the data.

Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. Your continued use of the Website after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or would like to request deletion of your information, please contact us at [email protected].

Disclosure to Law Enforcement

We value your privacy and are committed to protecting your personal information. We do not share your information with law enforcement agencies unless we are legally required to do so. This includes situations where we receive a valid court order, subpoena, or warrant compelling us to disclose information. We will always strive to ensure that any request for information is legally valid and necessary. Whenever possible, we will notify you of such requests unless we are legally prohibited from doing so by a court order.